Rented a house a few years back for 4 years. The lady who worked in the Leicester branch in town was always so foul, rude and awful that we nicknamed her Ursula. Repairs or contacting the Landlord always seemed too much trouble, requests took ages, the general attitude of the people on the phones stunk! Thank god I now pay a mortgage and not someone else's anymore but to be fair i think most letting agencies are the same, absolutely rubbish!