Strict and stiff moving in conditions , disappointing moving out and good treatment in-between! Stringent conditions. They insisted to add my wife as joint tenant and to carry out a separate credit check for her although I am the one paying all the rent. Strictly asked for a proof that I was moving out from the previous accommodation before accepting my application. I obviously wouldn't risk giving a moving out notice to the previous landlord and being homeless before securing my new accommodation! The tenancy period itself was 6 months of good interaction with Belvoir team. They were cooperative and very helpful. Unfortunately, the process of moving out of the property was a painful experience as they took unfair amount of the deposit. They purported the required fees were for professional cleaning and change of the bulbs, professional cleaning of the carpets. We definitely left the carpets cleaner than how we received it (it was full of hair and my wife had to clean it again). The only fault is that my wife spent a lot of time and effort cleaning the apartment before moving out for them to say simply it is not a professional cleaning and take 140 pounds for cleaning and 90 pounds for the carpets+60 pounds contractors fee to do the work. I feel really sorry my poor wife wasting her effort. They didn't even make any effort look at our inventory feedback which we sent with photos proof. They asked us to pay for a cracked fridge door that we reported in the beginning of the tenancy. It wasn't until I sent them a reminder of the feedback and a photo proof when they accepted. They asked again to pay for replacement of light bulbs that wasn't working and we reported in our feedback. Shockingly, when I sent them the proof they amended the required fees for cleaning and bulb replacement from 135 to 142!! My advice for anyone would be: 1) Take photos for every thing and report when moving in. 2) Take photos (again) for every thing before moving out to prove your effort 3) Don't waste your time and effort cleaning things and get a professional cleaner to do the job 4) If you discover a defect in the carpet hidden under furniture after the reporting period, don't change the position of the furniture and keep it hidden. ( our 2nd fault was changing the position of the sofa exposing an old burn mark that they considered our fault.