Thanks for the review James. Best of luck in your new home! Andy

Hi Charu and thanks for your feedback. Looking back at our records we set up a tenancy between you and a private landlord in February 2018. After that time we had no involvement in the tenancy but are sorry to hear if things didn’t go well. Our director has emailed you requesting more detailed feedback on what your experiences were so if you could respond to him that would be great. Many thanks.

Hi Elvis. I’m really sorry about any mix up with your viewing. As I said to you in my email, my colleague Warren was there, and showed other people around so I'm not sure how you missed each other. I know it’s a busy area and there are … More

Hi Jordan, I just wanted to acknowledge the challenges you faced at the property and I’m sorry that despite everyone’s efforts, they were not resolved to your satisfaction. As you’ve named the property in your feedback the landlady has asked me to comment that an independent, specialist damp company stated that the issues were not caused by the property and also that the current tenants are not experiencing any similar difficulties. I know you may disagree with this, but in the interests of balance the owner was keen that her position was also reflected. From our point of view, I’m glad we were able to coordinate an early release of your tenancy and I hope you are settled in your new home. Best wishes. Andy Leo Director

I’m very sorry that we have not been able to explain the situation well enough to you and you feel the need to review our practises as unfair but I’m afraid I must point out what you say is simply not true. We don’t reject all first offers to create a bidding war or otherwise – apologies that our explanation of the situation clearly hasn’t been correctly explained to you. When we have popular properties whereby, we receive numerous similar offers, we feel it correct to give all clients the opportunity to be able to put themselves in a better position to be successful against the competition. The vast majority of people would offer more for a property if they knew that we had other offers. We make it clear to anyone who offers with us they are welcome to leave their offers where they are but also allow the opportunity to increase knowing there are several parties vying for the place. After that chance is given the vendor is provided full details of all offers and makes their own decision on who to sell to. In no way is this done with every offer as you mention, if we had just one offer we would negotiate in the traditional way however we do this on every situation with multiple offers from different clients as it is honestly the fairest and quickest way to give everybody an equal chance. Please consider on the other side if we didn’t give those first people who offered the chance to increase, with the knowledge that other offers were in place, I’m sure they would feel it hugely unfair. Unfortunately in a busy market like there has been in recent years and multiple bids coming in more often than not, someone has to miss out. We make every effort to give people an equal chance as we feel that is the best way to handle this busy market and the vendor has the right to pick the most attractive offer. In the particular scenario you found yourselves in, whilst there was an expression of interest from your side the owners received several firm offers. One of those was a full cash offer, well over the advertised marketing price which they felt too good to turn down – especially given the pressure to agree something quickly to secure their own onward purchase. They then instructed us to accept this offer as it helped them secure that chain for them. Sorry again if this didn’t come across when you called but we’d welcome the chance to help you find a property and if you see another with us that you like please don’t feel you will be treated unfairly. Andy Leo – Director.