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Northwood - Leeds

A selection of reviews/testimonials by highest rating
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1.00 /5

We rented a property with Northwood during 2021-2022. We had really bad issues with damp and mould on the upstairs ceilings and windows, water dripping into electrics etc. Was so damp it started to ruin clothes and shoes. We reported it so many times but they dragged there feet with the issue and blamed us for it. They claimed the mould and damp was from condensation due to two people sleeping in the same room... Over 6 months passed since reporting the issue and they installed a bathroom extractor fan and somehow thought this would fix the issue. Nothing changed and had to constantly chase them up and call them regularly for them to even acknowledge it. A few months passed and they sent a guy to look in the loft and inspect the area whilst we were out (still don't know if anyone actually came). Apparently he moved the insulation around and spread it out more but this did absolutely nothing. Fast forward a few months and they started ignoring emails and calls. Had to get a solicitor involved and threaten legal action for them to eventually accept defeat and they ended the tenancy early. So Id avoid renting with them and avoid the property on Hopes Farm View.

Reply from agent

Hi Jordan, I just wanted to acknowledge the challenges you faced at the property and I’m sorry that despite everyone’s efforts, they were not resolved to your satisfaction. As you’ve named the property in your feedback the landlady has asked me to comment that an independent, specialist damp company stated that the issues were not caused by the property and also that the current tenants are not experiencing any similar difficulties. I know you may disagree with this, but in the interests of balance the owner was keen that her position was also reflected. From our point of view, I’m glad we were able to coordinate an early release of your tenancy and I hope you are settled in your new home. Best wishes. Andy Leo Director

Contact details
Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 10:00 - 13:00
Address

64 Harrogate Road, Chapel Allerton, Leeds, LS7 4LA, UK

About

Whether Selling or Letting your property, when using Northwood Leeds, you do so with the confidence that you are using the best agent in Leeds, as demonstrated by our success in numerous independent awards over recent years. As Leeds’s leading estate & letting agent, we are a professional team of local, friendly experts who are passionate about property and really put our knowledge to work. Our office offers the full range of sales, lettings and property management. Our team is genuinely committed to guiding you through the process of letting or selling in Leeds in a way that is as successful and stress-free as possible. This is backed up by our 4.9 out of 5 star reviews across several hundred customer reviews posted online, along with various prestigious industry awards. Most notably winning multiple Gold awards in the British Property Awards, including Best Agent in all of “South & West Yorkshire for 2022-2023” and Best Agent in our area for the last four years in a row. We have also won Best Sales & Best Lettings Agent every year since records began in 2015, as voted for solely by customers via AllAgents.co.uk which acts as the TripAdvisor of our industry!

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