My dealings with JLL as a tenant have been mostly good and prompt, but their lack of transparency around what's included, or rather elided, in the utility bill I paid for has left me disappointed. In my property, the laundry service is not included in the utilities and is instead hidden behind a paywall that costs tenants roughly £10/a week, which they are supposed to access through a dreadful app called Circuit that has pretty much only 1 star reviews. The utilities clause of the contract is very vague; instead of concretely describing the actual appliances it just says "electricity, gas, central heating, power, comfort cooling and water supplies". So it is fair for prospective tenants to assume that laundry appliances would be included under the banner of 'water supplies' and 'electricity'. I've lived in three properties in Leeds and the laundry has always been included.

My dealings with JLL as a tenant have been mostly good and prompt, but their lack of transparency around what's included, or rather elided, in the utility bill I paid for has left me disappointed. In my property, the laundry service is not included in the utilities and is instead hidden behind a paywall that costs tenants roughly £10/a week, which they are supposed to access through a dreadful app called Circuit that has pretty much only 1 star reviews. The utilities clause of the contract is very vague; instead of concretely describing the actual appliances it just says "electricity, gas, central heating, power, comfort cooling and water supplies". So it is fair for prospective tenants to assume that laundry appliances would be included under the banner of 'water supplies' and 'electricity'. I've lived in three properties in Leeds and the laundry has always been included.

My dealings with JLL as a tenant have been mostly good and prompt, but their lack of transparency around what's included, or rather elided, in the utility bill I paid for has left me disappointed. In my property, the laundry service is not included in the utilities and is instead hidden behind a paywall that costs tenants roughly £10/a week, which they are supposed to access through a dreadful app called Circuit that has pretty much only 1 star reviews. The utilities clause of the contract is very vague; instead of concretely describing the actual appliances it just says "electricity, gas, central heating, power, comfort cooling and water supplies". So it is fair for prospective tenants to assume that laundry appliances would be included under the banner of 'water supplies' and 'electricity'. I've lived in three properties in Leeds and the laundry has always been included.

Avoid this letting agency at all cost! I have experienced many letting agents in the past, but Kingsdene JLL Leeds letting agent is extremely unhelpful! Very rude and bad customer service! Never pick up the phone and extremely BAD management service. Kingsdene JLL Leeds (specifically Sam Womersley) is extremely rude to customers and his attitude is unacceptable. Very disappointed!

Avoid this letting agency at all cost! I have experienced many letting agents in the past, but Kingsdene JLL Leeds letting agent is extremely unhelpful! Very rude and bad customer service! Never pick up the phone and extremely BAD management service. Kingsdene JLL Leeds (specifically Sam Womersley) is extremely rude to customers and his attitude is unacceptable. Very disappointed!

No communication whatsoever.. would've given 0 stars if I could...called them for 4 days continuously regarding a property I NEEDED to rent cuz I was basically going homeless and I work in care..told them all about it they insured me I'll be getting more information about the property..gave them my contact and everything..even emailed them 3 times for a week begging for the information BUT NO ANSWER..next day.. literally a week before I'm homeless I see on their website that the property is let agreed and it's gone.. that's it. All done. Gone. And mind you I still hadn't received any information regarding the property after I was assured that they will email me. Do not trust them. Seriously the worst experience ever.

Booked a viewing and agent never turned up. Called the office they said 2 mins after already being 10mins late. Waited 30mins and Called the office twice went straight to voicemail