The staff were extremely unprofessional. My toilet was not fixed for 6 months of my tenancy. They told me once we will not replace the molding curtains because with the molding curtains they can find another tenant. I feel sorry to who ever has to deal with such unprofessionalism and horrible staff and I also feel for the landlords for trusting them to manage their properties. I reported the leak 2 years ago it was not fixed and not they blame me for not allowing them to enter which is a lie because I have the text message to prove that I did not mind. They ignored the leak for 2 years and waited for my tenancy to end to fix it with my deposit. From the bottom of my heart shame on you JLL for employing such negligent and unprofessional staff.