The staff was very good but the preparation of the apartment was very poor, which has to reflect on the company. Many areas were not clean and the shower head didn't work, flying off at the first attempt at a shower. Great introduction to my new home. The inventory was not correct in several areas, which is potentially very serious for the incoming tenant. Fancy repair reporting system online but in view of my concerns, felt the company should have talked to me about these issues. Also, I don't see why I have to go online to register a complaint or anything else. Being in the midst of moving is very stressful; a call from them would have been appreciated. Very poor customer service.