I am reviewing as a former tenant and now as a landlord who uses Belvoir's managed service. As tenants we were always kept up to date and any queries/requests we had were always answered promptly and very efficiently. The staff (particularly Glenn) were always very friendly and courteous. All in all it was a great experience. As a landlord I decided to move to Belvoir from another letting agency partly due to my experience as a tenant but mostly as the services that Belvoir provide are much better and more value for money. I was naturally nervous about moving agents, particularly as I had great tenants in situ, but I was given expert advice throughout the process and needn't have worried as the whole process was very smooth and seamless - all I had to do was sign the forms, Belvoir did the rest! The staff again were fabulous and really helpful. They answered all my questions and alleviated any fears I had. My only regret is not having moved my rental property to Belvoir to manage much earlier! I would have no hesitation in recommending Belvoir as either a landlord or a tenant.