Give 0 stars if I could. Awful service from this team a few months ago! Had a tenancy all set up for a property, paid the deposit , had the contracts signed and everything. We explained to the team that our property at the time was inhabitable and we had serious issues with our landlord and needed to get out desperately. In order to pay for the deposit we had to get our deposit on the property back early , we agreed with our landlord at the time to end our tenancy as of that day in order to get the deposit back. So the agents knew our desperate situation. A week before we were due to move in the agents emailed us , 16:30pm on a Friday afternoon telling us the landlord has changed his mind and wanted to withdraw the property from the market . I call straight away to ask what was happening to be told that it was a to- and fro situation for about a week about what the landlord wanted to do - no one from the team thought it would be a good idea to tell us this , even despite telling them about ending our tenancy early in order to secure it . We were then left with a packed house , no tenancy and had to wait over 10 days to get our money back from Martin and Co in order to try and secure an alternative property - all we got was ‘sorry we need to act on behalf of the client’ in a blunt generic email. Awful, AWFUL service and left us in a horrible situation that led us to be evicted by our landlord and now homeless . No professionalism or customer service and completely poor communication.