Dear Robyn We are surprised by this review, as it does not reflect the extensive work our team carried out on your behalf. From the outset, we kept you fully informed about all enquiries, interest, and activity relating to your property. Communication was maintained not only with you but also with your mother via phone calls and WhatsApp. Our agent responded to calls and emails, even after 10 pm, to accommodate your schedule and the time difference in your location. In total, over 50 emails were sent, providing timely updates, guidance, and follow-ups at every stage. Every enquiry was promptly followed up, and outcomes were communicated clearly. While we understand frustration when viewings did not materialise, we provided every prospective buyer with the opportunity to view the property; the decision to book a viewing rests with them, not with our team. Furthermore, Conor supported you with the legal aspects of your tenants leaving, even though your property was no longer fully managed by us at that point. This was above and beyond the standard service we provide. Your property has now been withdrawn from the market, actioned immediately by Conor, even while on annual leave and attending a wedding, to ensure your instructions were carried out without delay. We take pride in the professionalism, diligence, and responsiveness our team demonstrated throughout both the letting and sales process. While we regret that our efforts were not acknowledged in this review, we have consistently acted transparently, proactively, and thoroughly at every stage. We sincerely wish you the very best moving forward and thank you for allowing us the opportunity to represent you. Kindest Regards Sue, John & the Belvoir team