Dear Hester Thank you so much for taking the time to leave your super review. I have spoken to the team and they confirmed that they did send you and email at 14.08 - 22/6/22 to let you know your keys were ready for collection - however, you should have also had a call, which is normal practice for us, so I can only apologise! I know what its like wanting to get into your new property! Kindest Regards Sue, John & your Belvoir team!