During the sale phase Craig and Henry were great. Having viewed potential purchase properties with them both prior to instructing an agent on our own home, they stood out as being superior compared to others locally. They had done their homework - had the answers to all our questions about the properties and were professional but not pushy - a stark contrast to some of the other agents who had showed us properties in the area. This professionalism continued when Craig arrived to value ours, he was prepared, had done his research and was realistic. Having had some challenging house moves in the past, the real value in paying out for an agent is after the sales agreed. Which is when Lorraine stepped in - she was our point of contact throughout, chasing the rest of the chain, solicitors etc to help get the date we needed and keep things moving even when it was technically out of remit - Lorraine was on the case!