I spoke with Rob yesterday regarding a house I had come across on Rightmove. That house specifically wasn’t for me but Rob then spent the next half an hour listening to what we’re looking for and just taking the time to really understand what we’re after. He then sent through some really great properties that hadn’t even made it to market yet and we’ll be arranging viewings soon. A lot of the time, especially at the moment, by the time a house hits the market it’s too late. Rob went above and beyond to listen to us and now we may actually have a chance of getting the home we want...