Firstly may I apologise for any intrusion, distress or lack of communication. I can only imagine how upsetting that could be. The agent that attended did offer to re-arrange but you allowed access and he has confirmed to me that he tried to talk to you once the viewing was complete but you were on your mobile phone. I am sorry if you thought otherwise. In the interest of clarity I would like to explain that our computer system relies on a tick-box system for the current tenant confirming access for a viewing. This viewing was booked by a member of staff that only started for us last week. The error that has occurred was one box being ticked where it should not have been. Obviously I will take that on board with regards to training. However, as a small business owner yourself I would expect time to reply to your partner's phonecall to the office prior to such a review being left. I do not understand your comment with regards to 'enduring our incompetence' when we do not manage your let and I personally gave your partner advice when he called regarding the garden issue with the landlord only a couple of months ago. I am sorry you have felt compelled to write such a review and I will ensure any future viewings will be confirmed to you with a full 24 hour's notice.