If you detest treachery and care about your hard-earned money, avoid this agency. There is no limit to the lies that Northwood's agents tell and they steal without shame. In addition to wrongfully withholding our deposit when we moved out of a property, they fabricated evidence when we made an appeal. I have never been more shocked by anyone's lies in my life! As if that was not enough, they tried to make us pay the gas and electricity bill for a period after our stay had ended. If you insist on taking your chances, always be alert and collect evidence for EVERYTHING (including the pictures that they take as part of the initial inventory and take your own for comparison). But even then, that might not save you because, apparently, the deposit scheme they use does not seek to establish who is telling the truth in a dispute. So, as long as you have no control over the lies they tell, the fake invoices and pictures they generate, you can still lose a lot of money and precious time.