Possibly the worst management/ letting agent company I have ever dealt with. Do not use them. It is impossible to attempt to solve a very simple issue with them and the director, Mark, is impossible to get hold of. Stay clear and do not use. Reply to owner: you are a combined company. I also deal with you - being Northwood. If you can get a hold of Mark feel free to let him know I am seriously dissatisfied. Thanks for reminding me to also put a review on Fisher Wrathall. I will copy and paste it there too.