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JDG Estate Agents

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Dreadful service, I was meant to have a viewing at 10am. I left my house in Essex at 5am during an amber warning to arrive at the house with no one there. Therefore I called and I got told they have moved my booking to the wrong column which is ridiculous considering the spam reminders i received. To then receive the most naive comment “can you wait till 12” as if I don’t have other viewings up north to look later on today. Took a day off work for this rubbish

Reply from agent

Dear Jake, I'm truly sorry for the experience you had with us and completely understand your frustration, especially after travelling such a long distance and taking time off work. This was a genuine and unfortunate error on our part. We recently lost a member of our viewing team at short notice. When her profile was removed from our system, it irreversibly deleted all appointments assigned to her – including yours – without notifying us. As a result, we were unaware of your scheduled viewing and couldn’t retrieve the details to correct it. As soon as we realised what had happened, our team tried to offer alternative appointments that day in an effort to help salvage your journey. However, we fully appreciate that this didn’t meet your expectations, particularly given your plans and the effort you made to get here. We take full responsibility for this and sincerely apologise for the inconvenience and disruption it caused. It’s not the level of service we aim to provide, and we’re already reviewing our internal systems to ensure something like this doesn’t happen again. If you're open to it, we’d still like to help with your property search in any way we can.

Contact details
Sales Phone:

01524 843322

Opening hours

Unknown

Address

66 Market Street, Lancaster, LA1 1HP, LA1

About

If you are reading this, the chances are you are thinking of moving or you have a property to let or sell. My name is John Gallagher and I'm the MD of your local property specialists in Lancaster and Morecambe. You might already know us. After all, we have been selling and letting houses locally for over 30 years. Our team live local. Their children go to the local schools. They shop in the local stores and walk their dogs along the promenade and in the parks. Just like you probably do. They also know the local area, inside out! As the founder and hands on owner, I'm extremely proud of the team we have here at JDG. They hold the same belief that I do, that people come first. We focus on you, the customer. We believe that when you get the customer service right, the sales will naturally follow. Of course there is much more to it than that, as you'll soon discover. Ask us anything you want. You might be a first time buyer looking to get onto the property ladder, you might be an investor wanting some sound investment advice or a safe pair of hands to manage your property portfolio. You might simply need some help in how to achieve the best price for your home. At JDG we are to here help. You have my word

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