Went back on their word three times and were extremely rude on the phone. Missed out on a property because of their ignorance and inability to complete their job.

Just wanted to let everyone know to stay away from Xact homes Solihull if possible. Extremely unreliable and uneithical/unprofessional company. Got house offer accepted in July above asking price. Got survey which showed some cracking so sorted a structural survey. Paid almost over a £1000 for them. Just when the contracts were about to be signed. Get an email if you are interested in this new property on the market and guess what. It is the property I am in process of buying. Now put up 20,000 over the price of mine. Where is the decency to call me 1st and talk. Of course legally one can pull out before contract signed but the way they dealt with this matter. Horrendous and unacceptable. Waste of time and money.

Tenants beware, they work for landlords.NegativeProfessionalism

I lived at this property for only 12 months when I moved out they tried to charge me £180 for cleaning costs claiming the house wasn’t clean and cob webs in every room, luckily I took photos of the property the day I left and provided evidence to the DPS. I’m glad I had the DPS look into this and Refund most of the money Xact tried taking from me. Also I left a flood light in the Garage by mistake I arranged to retrieve the light back but by the time I went to get the light, the light had been stolen, Agents and the landlord were the only people to enter the property since I had left. Xact denied any wrong doing and claimed I had some how entered the property myself. They made no attempt to solve this matter which was basically theft so details have now been passed to the police. Also I reported a few issues within the property which never got attempted to be resolved within the 12 months I was there. Total shambles of a company so please if you go with them please take photos of the day you move in and the day you move out because this company will try to take money off you.NegativeQuality

The worst Agents I have ever used. The pictures show the state of the apartment upon moving in and that I repeatedly asked to be fixed, all where ignored.The Financial Director is a Rude and Unprofessional Little man who has no Concept of running a business well.Staff are unhelpful,slow,painful to deal with. Pictures show the state the property was in when I moved in.Also they use sub standard door repair men, this door is brand new with a brand nee handle and after less than 7 weeks it’s come apart. Xact want to charge me again for something they should have repaired properly in the first place. See the picture as proof of the poor craftsmanship. This is the standard you can expect fromThis poor excuse of a company.This property is bow for sale for over £220,000, if you look at the pictures on right more no improvement to the property has been made. This property is not worth the money owner has used the cheapest materials and and a lock of paint. After only living in this apartment for 6 months, I had issues with the electrical system,bathroom and plumbing. The shower had mould and black bacterial build up everywhere. Also the walls and floor are so thin you won’t be able to enjoy music or a film. The current owner has spent little to nothing to make this property worth the price they are asking.Avoid at all costs.12/09/2021 updateAlso anything that goes wrong in any of their properties or needs replacing that isn’t your fault they will try and force you to pay for it.Don’t add stress to moving or buying a new home, Xact will add not just intense stress but also misery and utter frustration.

I rented through this agency and was presented with an unclean property with rotting vegetables still left in the kitchen. Very stressful in trying to get the property subsequently cleaned. They take no responsibility for their tenants! Now trying to claim a substantial amount of deposit back as a single parent, money I desperately need, but landlord and agents are being extremely difficult. Agents advised DPS is closed on Saturday, when in fact it's all done online! Very inefficient, unhelpful insensitive, uncaring and landlord centric! A very bad experience!! Will never use this agency again for letting or buying purposes!!! As a single parent of a small child who works full time, life is hard enough. XACT DO NOT HELP!!