Hackney and Leigh in Kirkby Lonsdale made the whole renting experience pleasurable. They are extremely professional polite friendly and nothing is too much trouble. I would highly recommend them and we are very grateful for all the help care and attention shown to us.

Many thanks to Laura Hizzard who made our life so much easier when we relocated from the midlands. There was not a lot of rental after storm Desmond but she found us a property that met our needs having no idea of the area we were in. The whole office were very friendly and a pleasure to work with.

Helpful and pleasant staff...

I am really disappointed with this lot. The staff are pleasant enough, but like many estate agents, they try and shaft you at the end of tenancy. We had to get a cleaner in when WE moved in, and there was crap all over the garden. I seem to remember the fridge and freezer were full of food, and the oven was grim. We let it go at the time. We were forced to move a couple of weeks before Christmas, but we still managed to get an end of tenancy cleaner in. The house was spotless when we left, as confirmed by H&L, yet they want their greasy hands on our deposit. Blaming... the garden. All we left was the junk that the landlord left!

I would not recommend Hackney & Leigh under any circumstances. There are significantly better and more professional estate agents available in Kirkby Lonsdale. Hackney & Leigh from start to finish of the whole process simply lacked the necessary professionalism, courtesy and overall customer service you would expect of a well established estate agents. The team at Kirkby Lonsdale constantly failed to keep me informed of the progress of my property sale: especially concerning enquiries from our buyers. They failed to answer direct questions via email & instead answered with the generic catch all of 'we can only apologise'. Under the banner of 'you just couldn't make it up...' - they even failed to inform me the sale had not completed on the agreed date (due to them failing to pass on queries the buyers had asked, which had not been forwarded to me and thus were unanswered). I had to call them the following day to find out what happened. "We can only apologise" (again) was their inadequate response. In summary: I would 100% not recommend - there are better, more professional and more effective estate agents around.