I am really disappointed with this lot. The staff are pleasant enough, but like many estate agents, they try and shaft you at the end of tenancy. We had to get a cleaner in when WE moved in, and there was crap all over the garden. I seem to remember the fridge and freezer were full of food, and the oven was grim. We let it go at the time. We were forced to move a couple of weeks before Christmas, but we still managed to get an end of tenancy cleaner in. The house was spotless when we left, as confirmed by H&L, yet they want their greasy hands on our deposit. Blaming... the garden. All we left was the junk that the landlord left!