Always nice

Good estate agency, respond quickly to emails and are always cordial and helpful.

Friendly and helpful staff who helped me sort out a room to rent at short notice. Megan made it very easy to organise my move and was a pleasure to meet!

Mark was the vendors' agent for our new property. He ensured that he communicated well with parties at all times, was a pleasure to deal with and worked hard up and down the chain to get the deal done.

Good and Bad The good bit. The staff were communicative and helpful when it came to finding a property. After this point I dealt directly with the landlord which was equally positive. The bad bit. There were a number of charges that I thought were unfair including a fee to provide a reference for my new landlord (when I moved out). Also an automatic increase in the rent is written into the tenancy agreement.

Good and Bad The good bit. The staff were communicative and helpful when it came to finding a property. After this point I dealt directly with the landlord which was equally positive. The bad bit. There were a number of charges that I thought were unfair including a fee to provide a reference for my new landlord (when I moved out). Also an automatic increase in the rent is written into the tenancy agreement.

Absolutely abysmal service. After Josh left no one cared no one paid attention to us and our issues. Staying with them for 10 month and they have a communal cleaner that walks in our rooms with a key she is given from the agency, and the agency never mentioned that detail. When we asked what is happening they told us she is looking for potential damages every week. Absolutely not recommend as the agency is one of the worst I have ever had. Prefer living on the streets with how I was treated.

I would them 0 stars if I could. They took our flat on even though it was in the wrong area, telling us that all was well even though we were concerned. They put our flat on the market, then the agent working with us started her annual leave without telling us. Viewings were set up, then we get a phone call saying we have to take the house off the market because they had made a mistake. We have lost 2 weeks, and all the buyers. Please be careful when talking to Thai branch. They misled us, and essentially lied. Stay away from this branch and think carefully about working with the company.