Thank you for taking the time to share your feedback. We’re sorry to hear that you feel dissatisfied with your experience, and we appreciate the opportunity to clarify a number of points. With regard to your deposit, this was not a decision made by us. The matter was referred to the independent Tenancy Deposit Scheme, which reviewed submissions from both parties and awarded the deposit in full to the landlord. This decision was reached following an evidence-based adjudication process. As managing agents, we act on the landlord’s instructions and are responsible for progressing matters in line with the tenancy agreement. Deposit disputes are not determined by us but are resolved either by agreement or through an independent scheme, as in this case. While you have referenced carpet cleaning and gardening, it is important to note that deposit outcomes are based on the overall condition of the property at the end of the tenancy when compared against the original check-in documentation. These items alone do not determine the outcome, and the adjudicator considered a range of factors in reaching their decision. In relation to communication, we maintain records of correspondence and can confirm that responses were provided during the tenancy. Routine property inspections are a standard and necessary part of residential lettings and are clearly outlined within the tenancy agreement prior to commencement. These inspections are carried out with appropriate notice and in accordance with legal requirements, and photographs may be taken as part of documenting the condition of the property. We understand that the end of a tenancy can be a frustrating time, particularly where there is a dispute. However, we are confident that all processes in this case were handled in line with the tenancy agreement, relevant legislation, and standard industry practice.