When renting a property from them they where great! the moment first months rent and deposit came out that was it. If you needed to contact them you couldn't. They would never reply ! When they did decide to reply they where rude even putting the phone down without a goodbye. We decided to move on to a new home with a different letting agency. Gave them the required amount of time and where happy for them to allow people to view the property. NOT HAPPY that without warning would let themselves into our home with random strangers wanting to view the property. Never once had the decency or respect to contact us. Then to top off our wonderful experience when we had found a new property with a different letting agency we had to pay THEM a £30 REFERENCE FEE PER PERSON EACH TIME we wanted another letting agency to do a reference check. When we questioned this they told us this is what they do although never heard of any other letting agency charging this. THEY WILL NOT TELL YOU THIS TO BEGIN WITH SO BEWARE