We are very sorry to hear about your concerns with our company which we take very seriously. We have not been contacted directly by you prior to this review with any of your concerns and observations, we have called and emailed you directly to discuss your review. As a matter of course we arrange for all of our sales team to visit every new instruction for sale with Henderson Connellan. Our team is then able to use this knowledge to discuss the property highlights with their buyers. A number of such team viewings are arranged with properties that are undergoing significant renovation so that our buyers can be kept abreast of developments as they happen. A number of factors are taken into account when assessing value to include comparable sales, plot size, location, specification, design and square footage - once dimensions and specification are confirmed we are able to define values ranges. We would be grateful if you could please call or respond to our email. Regards All the team at Henderson Connellan.