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Henderson Connellan

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Henderson Connellan

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1.00 /5

I rented a property through Henderson Connellan in August 2023. Having departed the property on July 25th 2024 I am still waiting for my deposit to be returned (Sept 2024). As there is no dispute as far as I am aware I cannot fathom why this cant be actioned. When Ive have contacted them to chase them the response has been poor or negligible. Perhaps be careful parting with your money until you establish the method and timescale in which it will be returned. And if your system and processes don't work how about apologising and then doing something to fix them rather than ignoring it and hoping it will go away.

review by colette evans

Reply from agent

Hi Collette -thank you for your review and feedback – Deposits are held by the Deposit Protection Service ( DPS) . Your deposit was set for release by Henderson Connellan shortly after your tenancy ended. The DPS is a government authorised scheme holding deposits independently of letting agents. For your deposit release to be concluded you must log into the DPS website to confirm the deposit return as well as the account for funds to be refunded to. We have tried to contact you by telephone and email in connection with your deposit as well as to discuss the content of your review, I would be grateful if you could please contact me either at the office on 01536 417888 or via email laura.tolton@hendersonconnellan.co.uk Many thanks. Regards Laura