Absolutely shocking Estate Agents. I've had the displeasure of dealing with several branches, for a number of transactions, including purchasing a business, leasing a commercial unit and buying a residential property, all of which, have caused me severe distress and been financially debilitating, due to their poor communication and misrepresentation. It's unfortunate they have the monopoly in the Lake District, as there are some great Estate Agents around, that are drowned by this company. Be warned, question everything; ask for evidence, especially when reviewing their sales adverts. One of many examples, I was looking to buy a business; they suggested a new lease may be available if desired; the business was being sold for over £130k, with an existing 2 year lease, so a new lease was absolutely desired. However, after spending nearly £8k on due diligence, there wasn't a new lease available, the estate agent hadn't even discussed it with the landlord, they just added that statement to the sales documentation to make the business more appealing. Don't even bother about complaining, as you'll be dismissed and then threatened by their solicitors. If there is absolutely no alternative to using this company, please be very careful. I hope never to use them again, in fact, I'll go out of my way to make sure our paths never cross again.