Dear Graham, Thank you for your review. We’re very sorry to hear that your experience did not reflect the level of service we aim to provide. We have spoken this morning and confirmed that we do have lettings offices located in many towns and we do not have any lettings staff working from home. However you have experienced issues communicating with us, which we have taken seriously and will address. We do hope we will be able to help you in future. Thank you again for bringing this to our attention. Kind regards, Miles and Barr.