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Miles and Barr

A selection of reviews/testimonials by highest rating
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1.00 /5

Daylight robbery ID check fees. Called the Folkestone branch to enquire why ads for properties they are selling contain a note that all buyers must pay £60 plus VAT for anti money laundering checks before a memorandum of sale can be issued. The girl I spoke to simply said that this was a policy set by their head office. These checks cost pocket change and most estate agents in the area (I checked with at least 8 of them) told me they cover this as a normal cost of business. Charging this sort of price is nothing more than utter greed and profiteering off of people who don't realise they're being fleeced. When I told the girl that this would prevent me from buying a property through them she was unconcerned. I hope potential sellers realise that their business practices will put buyers off. Absolutely unacceptable.

Reply from agent

We take the point raised in your review seriously, as we take great care in delivering a professional and transparent experience. Sellers and buyers are required by law to have an Anti-Money Laundering (AML) check before a home can be marketed to buyers and a sale agreed to buyers. We take our legal obligations seriously and like many other businesses within our industry, these checks are an additional charge as they are carried out by a professional, qualified third party.

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101, Sandgate Road, Folkestone, Kent, CT20 2BQ, UK, CT20

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