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Miles and Barr

A selection of reviews/testimonials by highest rating
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1.00 /5

Would not recommend as I had to do a lot of chasing myself for the sale of my property to go through. Was not the best experience. I should add that I was initially lied to by the director who stated that we were only able to sell solely through them and not through any other estate agents-he took advantage of the fact that we were in a rush to put our property on the market. We were further mislead to believe that there were more staff available to push the sale through quickly-again this was not the case. I was advised to advertise my house much lower than what it was valued at to attract buyers and through an open house and to get them bidding- I accepted a much lower offer to the value of the property as the buyer was ready to move in quickly. The sales progressor was nowhere to be seen towards the final stages. Due to the fact that my solicitors were great I dealt with them directly to agree exchange and completion. Miles & Barr also put up a lot of resistance when I wanted to put my property back on the market, as I felt the sale wasn't progressing as quickly at one point, and wanted to achieve a price closer to its valuation. All they were interested in was getting their fee as soon as possible.

Reply from agent

Hello, Thank you for your feedback. At Miles and Barr, we always aim to provide a smooth and professional experience for all our clients. We have carefully reviewed the details of your sale, and we are confident that we acted in line with our commitment to fairness, transparency, and efficiency. Throughout the process, we worked diligently to achieve the best possible outcome for you, and we are proud of the progress made within a challenging market. Within just 11 days of marketing, we were able to secure multiple offers. The offer you accepted was significantly above the asking price, which we believe reflects the efforts and dedication of our team in achieving a favourable outcome for you. Regarding the additional matter that was raised during your experience with us, after thorough investigation, we were unable to accommodate the request in question as it did not align with our professional obligations. We understand this may have been disappointing, but we remain committed to upholding our ethical standards. We regret that your experience did not fully meet your expectations and appreciate the opportunity to have worked with you. We wish you all the best for the future. Kind regards, Miles and Barr

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101, Sandgate Road, Folkestone, Kent, CT20 2BQ, UK, CT20

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