AVOID AVOID AVOID The sales team are fine - polite and courteous. The 'sales processing team' are appalling. My sale has dragged on and on and on and, had the stamp duty holiday not been extended, the whole chain would have collapsed. At no point have I been kept informed of my buyers intents or the (lack of) progress of my sale. Complaints have been raised, a director e-mailed. Nothing changes. Timescales slip, deadlines missed, everyone in the chain frustrated and distressed ENTIRELY as a result of these people. Nobody cares. Incompetent, discourteous and apathetic. Shocking company - avoid. You have been warned. FOLLOW UP : THREE MONTH EXTENSION OF STAMP DUTY REACHED - STILL NOTHING MY SALE (AND THEREFORE THE CHAIN) HAS COLLAPSED.