Multiple issues that they stated would be resolved before moving in were not dealt with. Poor communication throughout; our emails and phone calls were largely ignored and none of the team spoke with each other so often nobody else was aware of problems we had spoken about with other staff. Landlord obviously realised how incompetent they are as he has now switched the property to another letting agent. Despite no longer being under them we are still being harassed to pay rent that is not owed. Living in disrepair due to their negligence that has greatly affected my family’s health and poses significant safety risks.NegativeResponsiveness, Quality, Professionalism