Dear Ann, We are saddened to read your comment regarding communication with our Lettings team as they do their best to respond to enquiries within a reasonable timeframe. Regarding deposits, Miles & Barr takes this subject seriously and we ensure that legislation is adhered too. Should you wish to discuss this further, please do contact Allison Turner, Lettings Operations Director, at allisonturner@milesandbarr.co.uk. Kind regards, Lauren Williams – Communications Manager.