Edit: your email will not accept an outside email address mark. Bought a property and moved from London when we visited it was lovely and clean after we bought it the whole place was covered in bird poo, miles and Barr said they would have it cleaned and had us send pictures etc then decided that they didn't want to have it cleaned after promising to do so. If you are responsible for a property you shouldn't let things like this happen and you should definitely not promise to fix the issue and then not bother.