Very poor experince. Viewing was OK with a friendly chap, but once an offer was accepted you get hounded by them for what they need. Ask a question of them though and you get zero response. Got to the point I emailed their directors asking they get someone to respond, guess what, no response. I was questioning the lease on an apartment where they said it was a share of the freehold, ended up pulling out of the purchase, then when re-advertised it was no longer share of the freehold but leasehold. Don't know what they're doing? Directors don't respond so this filters down? Would buy in Folkestone again but not through them if they were the agent.