We just wanted to drop a line to you regarding Niamh Kennett who works at your Folkestone Office. We recently transferred over to Miles & Barr from Fell Reynolds. We had been renting from Fell Reynolds for some 20 years. What a difference! Our contact has been Niamh who has been extremely helpful and supportive to us, not only during the transference but also in our dealings with her. As a single point of contact with Miles & Barr, Niamh has proved to be very personable and professional. Nothing is ever too much trouble for her. We recently had a leak in our bathroom. As soon as we called Niamh she was able to arrange, very quickly, for a repair. At all times, including inspections, she has clearly communicated with us either via email, text or on the phone. For us, as tenants, we have not previously had this kind of positive customer experience. She is an asset to your company.