I contacted miles and Barr about a property I was interested in renting after a 25 min initial conversation where the lady took a lot of information from me we finally arranged a viewing due to my circumstances being in my first year of being self employed I knew I had to have a guarantor to protect the potential new landlord I even offered to pay a full tenancy upfront so I left them with a few questions to be answered I was fully assured the answers would be given to me at the viewing so I attended the viewing a week later spoke to the agent at the viewing about my questions and she had no idea that she was due to answer the questions I initially had but reassured me she would find my answers by the following day and credit where it is due she did have the required answers the next day which gave me confidence to proceed with the application process to obtain a tenancy so I completed the application to the landlord to see if they would accept me applying for a tenancy I also made the office aware that I needed a response within 2 weeks as I would have to serve notice at my current property by the following Friday I had heard nothing by the Thursday so I called them to see if any progress had been made I was told that they had not heard from the landlord but would chase them for me I sill had heard nothing by the following Monday so called again and was fed the same line I called again that afternoon again was told the same I was also told the office don’t appreciate being pestered and they would call me when they heard from the landlord on the Tuesday they called to inform me the landlord had declined my application due to their insurance stipulating the tenant needed to be in a paye roll to validate the insurance with my knowledge of insurance I made a counter offer where I offered to cover the cost of the change of insurance where a guarantor would be acceptable and could even pay a full tenancy upfront I was told they would put this offer to the landlord I had heard nothing by the Thursday knowing I needed to serve notice the following day if accepted I called that morning was fed the same line they had not heard from the landlord I called again that afternoon and got no answer so I called 3 times in a row still no answer I used a friends phone to call immediately after as I suspected they was ignoring my number and surprise surprise they answered this time I was told they still had not heard from the landlord but also that the landlord is not going to accept my offer anyway so should just give up and leave them alone I believe that they didn’t even bother to contact the landlord with my counteroffer because they got annoyed with me calling to chase them up as often as i did I have since seen 5 other properties that would meet my needs but as soon as I see they are listed with miles and Barr I skip past them as the customer service is diabolical at best and clearly the estate agents are playing god with the potential tenants behind the back of the landlords I can’t express enough how much I would recommend potential tenants avoid using miles and Barr UPDATE 15/09/2018 Following the owners response over a month ago where they clearly state they will contact me directly I have still had no contact from them at all it looks like they have swept my review under the carpet, if I ever do hear from them I will update again with the outcome UPDATE 21/04/2019 now 8 months in to this “investigation “ that miles and Barr “claim” to be carrying out, where I have still not received any form of communication, either this is the most in-depth investigation carried out in history or there was never an investigation started, I can confidently claim the latter is most likely the case and the original owner response issued was to give the impression that miles and Barr have an active customer service team to deal with customer complaints unfortunately this appears to be a phantom aspect of miles and Barr. Should this investigation ever materialise I will update this review accordingly. UPDATE 08/09/2022 Still had no response