Miles & Barr lettings has been the worst ever experience, they have been appalling. We opted for the fully managed service as we live far from the property, when repairs need to be done, we had to chase them for quotes tirelessly , resulting in most cases us having to find the trades to do the work, also inspections between tenants was in accurate, we have a situation where tenants have left rubbish and we have had to foot the bills to have it removed, as it was not followed through on, after final inspections, property gone missing from the inventory. I have just spent hours on the phone with utility companies as they were not informed of our address to forward the bills, once tenants had moved out. The list goes on. My advise is to carefully select your agent.