Most unprofessional agency!! On 2 occasions I have arranged to view a property, I received my confirmation email and a few days later i receive a new email saying my viewing has been canceled as the property has now been let! How unprofessional, they should allow everyone who has arranged to see it then make a decision, so disappointed! Bad system and rude staff feel like when i spoke to them I was a botherNegativeProfessionalism

Had an email confirmation to view a property. No-one from Sawyer turned up. Eventually got hold of someone by phone who said they did not have it booked in. No apologies. Aweful treatment. Came down from London just for viewings. Wasted money.

Worst company I ever had to deal with. They don`t reply to complaints, are unprofessional, don`t hold up on agreements and lie during viewings about how things "will get fixed" before you move in.

Moving in to a new home with a partner is meant to be an exciting time but this nightmare is far far away from that. We were handed the keys to a property that was filthy; that didn’t have a smoke alarm (legal requirement). We still don’t have any heating after nearly a week being here. After numerous calls and visits to the branch. We feel incredibly misled because the landlord is elderly and deaf. We weren’t told the situation before moving in and he’s hard to get in touch with. As Paige said on the phone today “he’s a nightmare”! Our front door doesn’t lock, the hot water is just about dripping out and there’s hazardous wires all over the floor. Sawyer and co don’t want to deal with the landlord so they’ve palmed us of with no duty of care. While both working full time this has caused so much stress and upset. Wanting a safe, warm home really isn’t much to ask? Is it?

I used Sawyer & Co try to sell a one bedroom flat after being made lots of promises about regular engagement, client focused processes and transparency via metric sharing. They were extremely keen prior to getting my business but then absolutely rubbish after that. I recieved no updates unless I chased repeatedly for them. The website viewings were only shared with me twice in 3 months despite us agreeing weekly updates on numerous occasions. When I did get site of them they were appalling and when I asked for advice on what to do I was told they would move the pictures around. This happened several times. I dropped the price... it had no impact. I saw no evidence of them actively trying to sell the property, it was very much stick it in the selling sites and see who calls us. I tried to raise the issue with the Director, Chris Sawyer, via email and on LinkedIn direct message. I never heard back from him. It was with them for 3 months and resulted in a paltry 4 viewings, this was at a time when the Brighton market was very buoyant, with some experts putting it at a 18% higher selling rate than normal. I gave them notice to take the flat off the market with them and moved to another agency. We have had 5 viewings in the first week alone. Do not use them, it seems both their staff and management are happy to sit back and let people come to them. This is not what I would expect from an agency that were hoping to take thousands of pounds from me for 'selling' the property, should someone stumble upon it and ask them if they could buy it.NegativeResponsiveness, Quality, Professionalism, Value

Worst estate agent in Brighton and Hove. Rude, awful communication, can’t manage their vendors , never know what’s going on. When you try to complain they don’t even follow their own complaints procedure.The property we bought was not vacated so we moved in with the previous owners still there and moving out for nearly and hour. Property was left filthy and there was no attempt to sort it out, even given the risks around covid. Sawyer and Co tried to get payments delivered in cash for items and solicitors fees that sat outside of the contract (?!). The whole experience of buying a house is supposed to be exciting and joyous but we were left worrying constantly and being spoken to rudely by their staff. Not even a congratulations or card on collection of our keys. Says it all really. Dreadful. Avoid if you can.

I used Sawyer & Co try to sell a one bedroom flat after being made lots of promises about regular engagement, client focused processes and transparency via metric sharing. They were extremely keen prior to getting my business but then absolutely rubbish after that. I recieved no updates unless I chased repeatedly for them. The website viewings were only shared with me twice in 3 months despite us agreeing weekly updates on numerous occasions. When I did get site of them they were appalling and when I asked for advice on what to do I was told they would move the pictures around. This happened several times. I dropped the price... it had no impact. I saw no evidence of them actively trying to sell the property, it was very much stick it in the selling sites and see who calls us. I tried to raise the issue with the Director, Chris Sawyer, via email and on LinkedIn direct message. I never heard back from him. It was with them for 3 months and resulted in a paltry 4 viewings, this was at a time when the Brighton market was very buoyant, with some experts putting it at a 18% higher selling rate than normal. I gave them notice to take the flat off the market with them and moved to another agency. We have had 5 viewings in the first week alone. Do not use them, it seems both their staff and management are happy to sit back and let people come to them. This is not what I would expect from an agency that were hoping to take thousands of pounds from me for 'selling' the property, should someone stumble upon it and ask them if they could buy it.

Making this as short as possible since i hate writing reviews, but I don't want others to go through the same stress my husband and I experienced. Rude from the start - waited for two weeks to view one flat, we had no problem with that but the customer service was non existent as I tried to ask some questions as to why it wasn't available. employees can't even remember to state their names when you call. Oh, and don't expect them to call you back when they say they will.