Arranged a short let with us that they evidently did not have the mandate for. Tried to get us to pay without the contract, then tried to give us a contract without any landlord terms, then tried to avoid using a tenancy deposit scheme (which is free), and then pulled out 5 days before we were due to move in because the landlord was ‘working with another agent and didn’t want a short let’. Effectively left us homeless. Avoid at all costs.

Called as soon as the property went onto the market to be told that the person dealing with this property was not in office and to email which I did.. twice! And no respons! And I called every day 3 days afterwards and had received the same response each time. I also left my name and number for someone to call me and again no one called me only to be told on day 4 that viewings had already been taken and won’t be accepting anymore. Absolutely rubbish customer service and won’t be dealing with these guys again.

Tenants who are dealing with Ellis and Co make sure you KNOW YOUR RIGHTS. Alongside a rather unscrupulous landlord they tried to take our whole deposit (initially 110% of it), treating it as if the money was theirs to take. Thankfully we had been warned by previous tenants and so used the deposit protection system and after some serious stress got it all back. I would really recommend any tenants dealing with them to be clear on what is and isn’t your responsibility. They tried to intimidate us but thankfully my partners a lawyer and had seen this kind of thing before. In a reply to the below - you worked on his behalf and were given full responsibility by him in all emails we saw. Registering with the independent deposit scheme is a legal requirement, not a kind gesture.

Predatory marketing tactics. Unprofessional. Disrespectful. They'll put you through the process of asking for your budget, only to then place you in a bidding war between other prospective tenants, whilst disguising it as a viewing. My partner and I to a so-called viewing today. They decided to sneakily invite 40+ other people the the viewing and have us all fight for the place (to rent, baring in mind. Not to buy). People who have traveled a far included, only to have us all queue up a flight of stairs to be given a small opportunity to see the property. Given the amount of people they'd invited, they increased the asking price and put the tenants in a position to come away from the viewing and engage with a bidding war to even be considered for what had become an overpriced mediocre property. We then found out they wanted to take the holding deposits, then have everyone wait over the weekend to find out if they'd been "selected for consideration". We walking out, as did many others. Some out of anger, others because they had been priced out of the negotiations (despite given their budget from the beginning These guys are an expression of everything wrong with the property rental market. Predatory tactics to play desperate people off one and other. Shameful. Don't touch with a barge pole.

Very poor Misspelled my contract and miscalculated simple figures

thought i’d finally found a good letting agency when i moved into my current place because our agent was friendly but alas… we moved in august and have been waiting on some quite serious repairs ever since (including a barely working shower). it’s march and we’re still waiting. my emails have been ignored multiple times by maintenance and they have absolutely no sense of urgency in fixing anything for you despite how important it is. we received a threatening email today about our rent being one day late and how this is a breach of contract despite the fact that they are breaching our contract daily by disregarding issues in our property for SEVEN MONTHS. massively disappointed, don’t use this letting agency. i tried to be patient and friendly at first and give them the benefit of the doubt but this is utterly ridiculous.

thought i’d finally found a good letting agency when i moved into my current place because our agent was friendly but alas… we moved in august and have been waiting on some quite serious repairs ever since (including a barely working shower). it’s march and we’re still waiting. my emails have been ignored multiple times by maintenance and they have absolutely no sense of urgency in fixing anything for you despite how important it is. we received a threatening email today about our rent being one day late and how this is a breach of contract despite the fact that they are breaching our contract daily by disregarding issues in our property for SEVEN MONTHS. massively disappointed, don’t use this letting agency. i tried to be patient and friendly at first and give them the benefit of the doubt but this is utterly ridiculous.

Avoid unless you aren’t fussed about keeping any of your deposit - crooks!