Generally they are fine. HOWEVER I have been a tenant for one year and several times they have performed some maintenance without scheduling a time with me. They just send their workman to do the job without giving me 24hrs notice. First their excuse was "oh we tried calling but you didn't pick up". Well I have no reception at work. The lack of response doesn't mean you just enter anyway. I told them to contact me via e-mail as I check that every 30 mins. To quote one of their agents Simon Smith: “Dear Raj Thank you for the email and again I am very sorry I have made sure that the key is never given out without your approval, I will also make everyone aware that email is better Kind regards Simon” Yet today I find that they again allowed access without providing me any notice. If you value your privacy and your rights as a tenant avoid this agency because they clearly do not understand this little thing that we're all supposed to abide by...the law!