Richard is very responsive and professional throughout the entire process. He kept us well informed at every stage and was always available to answer our questions. His communication was clear, prompt, and reassuring, which gave us great confidence from start to finish. He handled everything efficiently and proactively, ensuring that matters progressed smoothly and without unnecessary delays. We really appreciated his attention to detail and his willingness to go the extra mile. I would highly recommend Richard to anyone looking for a reliable and dedicated agent.