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Richard James

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1.00 /5

Block viewing was organised at the house we currently reside at. We returned an hour into the block viewing of two hours; within that time, it seemed somebody (either the viewing rep, Peter, or one of the first four viewers) had helped themselves to the toilet and left the toilet seat up... I just hope whoever it was washed their hands! Appalling. What ever happened to professional etiquette? It's unreasonable to expect a resident's hospitality to extend to strangers viewing the property, or an agent they've never met before. --- UPDATE: Second viewing; similar behaviour displayed by a another viewing representative from this establishment, Paul R. On the way out, he nudged or kicked our shoes/slippers, likely to express annoyance of having been asked to remove his shoes (only to go upstairs). Regardless of how he felt about removing his shoes, physically interfering with our belongings (even in a minor way) is unprofessional behaviour for a viewing representative. ---

Reply from agent

We take this matter extremely seriously and it will be fully investigated. Please accept our sincere apologies. UPDATE: Thank you for your feedback. This has been noted and whilst I am sure that the gesture was not intended as you took it, we shall speak to our colleague involved. Should you wish to discuss this matter further please do contact us on lettings@oulsnamlettings.net Should you wish to discuss the matter further, please contact oulsnam@oulsnamlettings.net

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