There’s bad reviews and then there’s this. Keeping it short and simple as a 2 page complaint email has been sent. *Picture attached to attract more readers*. Arranged viewing with branch owner Gary, broke GDPR regulations when attaching someone else’s details and their forms in the first email of the chain. Consultant named Kelsey who “waited 1.5 hours outside the building after having no shows”, didn’t know the location of the flat and where it was, most importantly had the incorrect keys resulting in no viewing and a waste of my time overall. Apologised and said her goodbyes. As simple as it gets. I look back at this experience yesterday and all I can do is laugh. There’s bound to be mistakes however, they must try and resolve it by going above and beyond after messing two professional individuals around like this and when the opportunity is presented. Refusing to visit the office - 10 minutes away from said flat. Refusing to show another flat - so we could imagine the layout and if happy, put deposit down. So many of other things they could’ve done. Would never recommend to anyone. Worst agency with so much lack of professionalism, sympathy and preparation.