Thank you for your feedback, we regret to hear that you had a negative experience with us and understand your frustration. We were equally frustrated at the situation because as explained, it was not our decision, it was the landlords decision not to proceed and we have to act on their instructions. We regret that you weren't satisfied with your experience although felt we acted in a very professional manner at all times and kept you fully informed. We explained from the outset that the initial referencing process can take 3-5 working days and all our dealings were within a timely manner including refunding all monies paid immediately. We also, offered alternative properties that did not suit your requirements so were unable to assist any further with this unfortunate situation. We are available to discuss further, please feel free to call us on 01473 212323. We wish you the best of luck in finding a new home.