One star only for their front line viewing agents as they were lovely and helpful. But office staff is unprofessional, there is no clear communication with client or even within the staff. Can't complain about their behaviour because the Senior most staff is always on annual leave as I was told Everytime I tried to reach her. Had a horrible experience. Wasted a whole month because of miscommunication.
Reply from agent
I am sorry that you feel like you have had a negative experience with Belvoir Ipswich although upon further investigation it does appear that your hesitation in deciding on which property you wanted to proceed with was a big part of the issue here. I am sure most tenants looking to move at this time can appreciate, the market is moving extremely quickly so the slightest hesitation can unfortunately be the difference between being accepted for a property or not. I see that you had been accepted for a property that you had applied for but unfortunately it turned out to not be what you were looking for. We wish you the best of luck as you continue your search for a new property and i welcome you to contact me if you would like to take the matter further (emma.garnham@belvoir.co.uk)