Not a nice experience at all. Soon after I moved in, I requested a plumber to come, and when I asked them to come at a day that suits me as I couldn't take a day off on short notice when I just started a new job, they refused and made it very difficult. Also, when the inspection day came, I asked to be informed and called so I can be there for the inspection, they went against that and entered the flat without calling me as agreed or my consent. As fare as I'm concerned that is not just illegal but extremely rude and inconsiderate, especially when I informed work of the hours I might need to go out in to accommodate the inspection. When I asked for the manger to call me and explain, I was ignored. If a landlord wishes to give their tenant a horrible experience then that's the agency to go with.