I am only going to write the experience that I had, note that I have not rented or bought any properties with Belvoir but was just viewing. I had an arranged viewing and took some time off work, after arriving to the property I realized that no one was there, and called the agency, the response that I had is that apparently someone with a similar name to mine had been there couple of minutes earlier and the assumption made that it was me (read my name above and judge if it is possible). I tried to ask for the agent to come back as she only left minutes before my arrival an I was told that that wasn't possible. Later I tried to arrange another viewing but this time not at before 5 o'clock considering their bad history and was told that they only work till 5. After a complain to the main office nothing was done, by the way no one ever apologized even when I called the fist time.