Hello Ian, We’re very sorry to read your feedback and to hear about your experience — this isn’t the level of service we strive to deliver at Karl Tatler. I am struggling to see any record of you on file, we’d really like the opportunity to discuss this in more detail and address your concerns personally. Please could you contact our Managing Director, Andrew Schofield, directly at andrew.schofield@karltatler.com so we can look into this properly and resolve any issues you’ve faced. Kind regards, The Karl Tatler Team