Hi Tom - sorry to read this , very unusual , sadly we have no control over the condition and how a property is left by a client and no way to approve as we do in lettings where we do have control over the condition. I would like Gavin Wallace our Residential Director to chat to you about your experience and how you feel we are out of touch , never heard that before and if there is anything to improve upon we will take on board. Kind regards MD Phillip Bishop