Dear LB, Thank you for taking the time to share your feedback with us. We are sorry to hear that we failed to meet your expectations and deliver the level of customer service that we strive to provide. At Street Ahead, we strive to provide our customers with high-quality service, and it is unacceptable that we fell short of this standard in your case. We would like to assure you that we take your feedback seriously and would like to resolve this issue as soon as possible. If you could please provide us with your email address or contact information, we would be more than happy to follow up on your email and assist you in any way we can. You can reach us at talktous@streetsahead.info. Thank you for bringing this to our attention. We look forward to the opportunity to make this right and provide you with the exceptional service that you deserve. Best regards, Streets Ahead South Croydon Team